SHIPPING & RETURNS
1. If you require a return or warranty claim, please send an email to firstname.lastname@example.org, call us at 855-432-6476, or chat with us.
2. Our return policy is 30 days from the date of delivery.
3. If your return falls within the guidelines of our return policy, we will send you an RMA# which must accompany your return, or the return will not be valid.
Full store credits (minus shipping) will be granted for items in unopened, unused, condition in the original packaging.
A 15-20% restocking fee will be assessed on used merchandise and will be deducted from your store credit. If your product is damaged or defective, we will issue an exchange of the same item within 30 days.
We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. We reserve the right to reject any return that does not fit this criteria.
To return your product, please mail your product to:
Quality Accents LLC
624 N Shirk Road
New Holland, PA 17557
Please include in the return box your order number and the reason for the return so that the store credit can be properly applied to your account.
Buyer is responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a store credit, the cost of shipping will be deducted from your credit.
We recommend using a trackable shipping service and purchase shipping insurance. We can't guarantee that we will receive your returned item.
Depending on where you live, the time it will take for your replacement product to reach you may vary.